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FEEDBACK FROM THE PROPERTY OMBUDSMAN WEBSITE

100% of our clients would recommend us to a friend! To submit your own feedback, please click here.

"I WOULD ABSOLUTELY RECOMMEND"

"Pukar Patel at the Hammersmith office was excellent. He could not have been more helpful, patient or kind with us as our purchase hit a couple of road blocks on the way. I would absolutely recommend Lawson Rutter to anyone looking to buy or sell in the Fulham area "

JS

"I CONTINUE TO BE IMPRESSED"

"Lawson Rutter have also looked after security, repairs and general maintenance, including mechanical and electrical services, upgrading and redecoration when required. Minor defects are made good promptly in liaison with tenants.

I continue to be impressed by the courtesy, care and interest of individual members of Lawson Rutter management."


Dugald Macfarlane - 9th March 2020

"Grateful for the help and support"

"I'm grateful for the help and support I received during the sale of my house. Pukar was excellent in his research and guidance on price, keeping me posted on viewings and getting me the best price during the negotiations. The after sale support was appreciated as it took a while to go through. Pukar kept me posted throughout and I'm also grateful to Lynne and Alex for their help. Thank you."

Mr. Cameron

"Kept well informed throughout the process"

"Can we please pass on our thanks for the very professional way Priya and the team have dealt with letting our flat. We have been found really nice tenants and kept well informed throughout the process. Unfortunately experience elsewhere has shown us that good service from an agent cannot always be taken for granted. Thank you again."

Mr. & Mrs. Fisher

"I would definitely use again"

"I would highly recommend Lawson Rutter - On the first viewing we had an offer which we accepted! I particularly found Mr Patel helpful in putting us at ease, negotiating on our behalf and recommending us to a very good solicitor. They were always polite, courteous and helped us through the selling of our family home. I would definitely use again. Thank you xx !"

Ms L Dyce

"Genuine & caring"

"I just had to write something to say what a wonderful person Lynne at Lawson Rutter is, the way she makes your customers feel as though it is personal to her. I got the feeling she  genuinely cared about my interests as well as the business interest . "

Narran McLean

"Delighted with how quickly and smoothly the sale progressed"

"We would like to thank you Lawson Rutter for their excellent work in relation to the sale of our flat. We are delighted with how quickly and smoothly the sale progressed, and recognise the contribution that they made towards making this possible. I am especially grateful to them for the expert advice they provided us at the outset with regard to the marketing of the flat.

Separately, I would also be grateful if you would pass on our thanks and appreciation to Sarah Gutsell, through her line manager, for her exceptional work associated with the management of the flat when it was rented out.  In particular, her professionalism and speed of action when dealing with the damp that was identified in the flat’s entrance area was noteworthy.

We could not have asked for a higher level of management support from Sarah  "

Mr. & Mrs. Fawcett

"A pleasure to deal with"

"We have been using Lawson Rutter as a letting agent since 2003 and as a managing agent since May 2008. During that period we have been very happy with the service provided:
 
• Rental income is passed on in good time

• We have found the contractors they use for repairs to be both  competent and reasonably priced

• They reminded us of renewal in good time

• Queries have been dealt with promptly
 

Overall I have found Lawson Rutter to be a pleasure to deal with and we have had a significantly better experience with them than other larger letting agencies. I am more than happy to provide more detail if required. "

Ms. R. Bainbridge

"GREAT SERVICE BASED ON GOOD LOCAL KNOWLEDGE"

Lawson Rutter have been letting my flats for many years. They provide a great service based on good local knowledge. Lynne Morey is the epitome of organisation and efficiency, she is also unfailing calm and polite. Every agency should have one, but they don't, which is why i would recommend this team without hesitation.

Christina Young

"Nothing but positive experiences"

"I have nothing but positive experiences with Lawson Rutter.  My initial choice to use them as agents, was based upon a cluster of their offices in close proximity to my home. I felt this would give my property the best chance of sale, along with a strong web presence. Not only was Sean Roe committed to my sale, we worked closely with each other to give the sale the best chance of success in a timely manner. I wouldn't hesitate to recommend them."

Mr. Martin

"Communicating clearly at all stages"

"We purchased a leasehold flat listed by Darren Monks, and we were very happy with the service he provided. We were first time buyers and he took the time and effort to make sure we knew what was going on, communicating clearly at all stages. He came across trustworthy, and just the right level of pushy to make things happen. Will definitely consider him first if we ever need to sell "

Mr Maxim

"Professional, simple and pleasant"

"I recently purchased a property from Lawson  Rutter and found the experience to be professional, simple and pleasant. Pukar was very helpful and accommodating in the process and I felt very comfortable in dealing with him. I would definitely recommend their service to anyone. I'm now happy and settling into my new home. Many thanks Pukar and the Lawson Rutter team.  5 Stars."

Ms. McManus

"Highly efficient and professional"

"I have been dealing with the team at Lawson Rutter for many years now and they are always a real pleasure to deal with. they are highly efficient and professional and respond immediately to communication. Thank you for many years of successful dealings with Lawson Rutter "


Cathryn Kinsella

"Charming and Brilliant"

"Darren Monks was brilliant throughout the process from the initial valuation to completion. I had to rely on him on all aspect of the transaction as I was away on business most of the time I was able to trust his judgement and his negotiating skills. As a result his charm and Judgement lead to a successful sale ! Charming and Brilliant!"

Mr. Ward 

"Clever handling of all the administration"

"Lisa, I do need to thank you, however, for getting me, what would appear to be wonderful tenants. Thank you for 'selling' the flat to them in the first place and also for your clever handling of all the administration in such a short time period."

Ms. Goddard

"Knowledgeable, efficient, fair"

"These guys know their stuff. Estate agents do not always get the best press, but Lawson Rutter were everything you would hope your estate agent to be: knowledgeable, efficient, fair and true to their word. If you are buying or selling in this area, I suggest these are the guys to use. Thank you all for as smooth a transaction as one could hope for."

Mr. Andrew Cripwell

"Great Service from a committed team"

"Great service from a committed team who know W6 area very well and are on top of the detail, they are a good bunch and great to deal with . "

Charlie Jack

"Fantastic communication throughout the whole process "

"I can't recommend Darren Monks at the West Kensington office Lawson Rutter strongly enough. From the moment we met Darren on the valuation he mentioned we are buying into a personal service from start to finish and as most agents would probably say this, he delivered at every single point from valuation to exchange of contracts with fantastic communication throughout the whole process which made, what normally would be a stressful time a stress free and enjoyable experience.

Darren kept us up to date at all given time and in summary- GENERATED A STRAIGHT FORWARD SWIFT RESULT!"

Ms. Hannah Daley

"No hesitation in calling upon their services"

"I am pleased to record that Lawson Rutter have executed the management, letting and maintenance of my apartment property since 1993. In that time they have sourced good tenants, arranged letting contracts,  advised me when repairs and decoration were required and, on my instruction, arranged with suitable trades to have the work carried out at reasonable cost.
 
The result of this arrangement has been satisfactory, and should I consider similar arrangements for other properties in the area, I would have no hesitation in calling upon their services."

Mr. D. Macfarlane

" Very honest, transparent and cooperative throughout the process."

I  purchased a buy-to-let property marketed by Lawson Rutter in 2017, the sales manager Pukar Patel was very honest, transparent and cooperative throughout the process. I asked Lawson Rutter to let and manage the property for me. I could not be happier. Loren Bradshaw, Lynne Morey, Sylva Hanzlickova, Kimberly Mason and all other team members that worked with me are always responsive and efficient. They took good care of the property. The contractor they use does a high standard job at a reasonable price. I can not be happier with my choice.

Dawn Yu

"The best choice for me"

"I met with Jessica and Darren yesterday at my flat and thanks to their positive, professional and realistic approach was left in no doubt that Lawson Rutter is still the best choice for me!"

Mrs. C. Pollard

"Professional service and great support"

"Very professional service and great support from their Lettings Manager Mahsa Bakhshayesh. fabulous place. Highly recommend."

Ms. Magdalena MW

"Great communication, Wonderful Experience"

"Loved working with Mahsa!! Great communication, wonderful experience, and I ended up with a fabulous place. Highly recommend! "

Mrs. Go

"EXCELLENT TEAM, FRIENDLY AND HIGHLY PROFESSIONAL

Excellent team, friendly and highly professional
Isk. Mah Iskander

"A massive help"

"Thanks Lisa! You’ve been a massive help. Pleasure working with you. Best wishes, "

Ms Quen

"Service was Excellent"

"The agent’s service was excellent and very professional."

Mrs Kingdom

"Efficient and courteous"

"Very efficient and courteous, special thanks to Pukar Patel for making the experience such a pleasure."

Mr T. Dakin

"You are the best!"

"Property Management - Thank you Loren you are the best! "

Ms. Sarvanas

"VERY POSITIVE EXPERIENCE WITH LAWSON RUTTER"

My husband and i had a very positive experience with Lawson Rutter since the start, they are a friendly and proactive agency with a great knowledge of the surrounding area.
Lady Ava

"Exceptional service"

"Fantastic service from Pukar and the team. The is the second property I have purchased through Pukar, and in both cases he has provided exceptional service - professional, helpful and great at managing often tricky situations during the purchase process! Highly recommended to all."

Mr. Winbourne

"An Absolute Pleasure"

"It was an absolute pleasure to work with Sean Roe during the sale of my Fulham flat. From the moment I walked into their friendly offices  with lots of questions, I received clear, knowledgeable advice on how best to sell my flat. Sean was so proactive and I felt supported throughout the process. Thank you."

Ms. H. Ledston

"Stress free and easy"

"What would we have done without Sean? He took us under his wing and walked us through the house selling process.  During a very stressful time, he calmly reassured us and made the sale of our mother’s house stress free and easy. Cannot recommend him highly enough. Thank you Sean!"

Mrs P. Oliver

"As good as it gets in London"

" have used Lawson Rutter since August 2002 to manage and let my small London flat. I have found them to be honest. They send simple, understandable statements of account once a month, along with copies of invoices attached and the rent money is reliably put into my bank account. Any problems occurring on the flat are handled and I am contacted by email to notify me of what is going on. 

They are a small company and if you have any problems or queries in any area they are willing to help and friendly. They have overseen some large works for me such as damp-proofing. Tam Van Wyk is extremely hard working and friendly, making every effort to help me. The check-in and check-out report are out-sourced and I find it a good idea to read them myself and point out any finer details or discrepancies between the two rather than relying on their end of report general comments. I used at least six different agents before I settled on Lawson Rutter. It is my opinion that Lawson Rutter is as good as it gets in London. "

Ms. B. Green

"Keep up the great work guys!"

"I dealt with Pukar (Hammersmith branch) and Darren (West Kensington branch) and both have been truly fantastic. 

I have been looking for a property for a couple of years now and Pukar has been excellent (and very patient) at listening to what I would like and showing me properties that match that description. I have now happily found a flat and am completing next week - we got there in the end! I dealt with Darren in relation to the purchase as the property was in West Kensington and he has been super responsive and helpful at allowing me to have additional viewings, liaising with the sellers and ensuring the sale goes smoothly. 

Both Pukar and Darren have been honest, professional, helpful and very friendly though out the process and I have been more than happy with the service they have provided. I have had a great experience using Lawson Rutter, and Pukar and Darren specifically, and would definitely use them again in the future! Keep up the great work guys!! "


Ms. N. Doulia

"I would give them 10/10"

"The agents were excellent. We were selling as a charity that had inherited under a Will. The Agents were brilliant in doing regular site visits… when the sale became drawn out they were excellent at keeping us informed. I would give them 10/10."

Ms K. Parfitt

"Professional service"

"Pukar provided an excellent, proactive and professional service in the selling of my property. He quickly found me the right buyer and personally ensured that I was kept well informed as the sale progressed. I have no hesitation in recommending Pukar as a First Class. "

Ms. A. Munday

"Persistance & patience"

"Thank you so much for your professionalism, hard work, persistance & patience in selling my flat in Bramber Road. I will miss our 'daily' calls and stress counselling. I would recommend your services to all."

Ms. K. Bailey

"You've Been Great!"

"Great, many thanks Lisa for such a swift and well managed process - you've been great!"

Mr. M. Rodrigues 

"Consistently Excellent"

"Lawson Rutter have been letting my property for over 15 years and in that time I've found them to be consistently excellent at what they do. "

Ms. A. Munday

"Effective and Efficient"

"The sale of our property was carried out in an effective and efficient manner, handled professionally to a tight deadline, in accordance with our wishes by Mr Pukar Patel. "

Ms C. Bang

"Would Highly Recommend!"

"Fantastic work - found a lovely property unbelievably quickly and have been super helpful ever since. Would highly recommend!"

Mr. Will Bishop

"Gave us a lot of confidence"

"Darren was excellent. A sensible valuation and clear and reasoned approach to selling gave us a lot of confidence in him. He contacted us regularly and was quick to respond when we had queries. His pragmatic approach was encouraging and ultimately resulted in a sale that all parties were pleased with."

Luke Reynolds

"Can't recommend this agent enough"

"I can’t recommend this agent enough, they helped through a complicated purchase. They showed integrity, negotiating skills and personal touches that made the whole experience very positive. Darren Monks was the person responsible for my sale, thumbs up and thanks again!"

Mr Tom Crane

"Did a very good job in a difficult market"

"Darren at LR handled the sale of my property and did a very good job in a difficult market. He looked after my interests at all times and managed to source me the perfect buyer. His help from initial offer, negotiation and eventual sale was invaluable."

Mr. R. Bell